Privacy Policy

Athreyi Wellness Clinic (“Athreyi Wellness Clinic”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website, https://athreyiwellness.com/.

This Privacy Policy explains what information we may collect through our website, how we use it, how we protect it, and the choices available to you.

By using this website or submitting information through our contact or appointment features, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you contact us or request an appointment through our website, we may collect information such as:

• Patient name
• Phone number
• Preferred appointment date
• Selected service or treatment
• Preferred doctor
• Your concern or message
• Any other information that you voluntarily provide to us

Please avoid submitting highly sensitive medical information through website forms or WhatsApp unless it is necessary for your enquiry or appointment request.

We may also collect limited technical information automatically when you visit our website, such as browser type, device information, IP address, pages visited, and general website usage information, where such information is collected by our website infrastructure or enabled services.

2. How We Use Your Information

We may use the information you provide to:

• Respond to your enquiries.
• Contact you regarding an appointment request.
• Help schedule or manage your consultation.
• Understand which Ayurvedic or wellness service you are interested in.
• Communicate with you regarding your enquiry or appointment.
• Provide information requested by you.
• Improve our website, services, and user experience.
• Maintain website security and prevent misuse.
• Comply with applicable legal and regulatory requirements.

We do not use the information submitted through the appointment form for unrelated purposes without an appropriate legal basis or your permission where required.

3. Appointment Booking Through WhatsApp

Our website provides a “Book via WhatsApp” option for appointment enquiries.

When you use this feature, the information you enter into the appointment form may be placed into a WhatsApp message and sent to the clinic’s WhatsApp number +91 8281210234.

The information may include your:

• Name
• Phone number
• Preferred appointment date
• Selected service
• Preferred doctor
• Concern or message

WhatsApp is a third-party messaging service. Once information is sent through WhatsApp, its processing is also subject to WhatsApp’s applicable privacy policies and terms.

We recommend that you do not send unnecessary sensitive medical information through WhatsApp.

4. How We Share Your Information

We do not sell or rent your personal information to third parties.

We may share information only when reasonably necessary for purposes such as:

• Responding to your enquiry or appointment request.
• Providing services you have requested.
• Using communication or website service providers that support our website or communications.
• Protecting the security and integrity of our website.
• Complying with applicable laws, regulations, legal proceedings, or lawful requests from authorities.

Where third-party services are used, those providers may process information according to their own privacy policies and applicable contractual or legal requirements.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Make the website function properly.
• Remember certain preferences.
• Understand website usage.
• Improve website performance and user experience.
• Support security and website administration.

Some third-party services integrated into the website may also use cookies or similar technologies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

6. Third-Party Websites and Services

Our website may contain links or integrations to third-party services, such as WhatsApp or Google Maps.

When you follow a link to a third-party website or use a third-party service, that service may collect and process information according to its own privacy policy.

Athreyi Wellness Clinic is not responsible for the privacy practices, content, or security of third-party websites or services.

7. Data Security

We take reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of information transmitted through the Internet or third-party communication platforms.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, managing appointments, maintaining business records, complying with legal obligations, and resolving disputes.

The specific retention period may depend on the nature of the information and the purpose for which it was collected.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permitted.
• Withdraw consent where processing is based on consent.
• Raise a concern or grievance regarding the processing of your personal information.

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

10. Children’s Privacy

Our website is intended for general users and is not specifically directed toward children.

We do not knowingly request or collect personal information from children for purposes that are not permitted by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

11. Medical Information

Athreyi Wellness Clinic provides Ayurvedic healthcare, wellness, skin, hair, women’s wellness, and related services.

Information submitted through the website is primarily intended for enquiries and appointment requests. Website communication should not be considered a substitute for an in-person medical consultation or professional medical advice.

Please do not submit unnecessary medical or highly sensitive personal information through general website forms.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, legal requirements, or privacy practices.

When we make changes, we will update the “Last Updated” date shown at the beginning of this page.

We encourage visitors to review this page periodically.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

Athreyi Wellness Clinic

Address:
Puthiyakavu, Pappinivattom, P.O. Mathilakam,
Thrissur, Kerala – 680685, India

Phone: +91 8281210234

Email: [email protected]

Website: athreyiwellness.com